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Second-Chance Summons

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Post by Maverick1986 Tue Jul 02, 2013 9:32 am

So this may be the straw that breaks this camel's back. Purchased soul points for an 11 pack since I had good luck with last second chance summons. And wanted prog. After first summon of 11 pack I get crap. I think, no big deal, I can redo it. Guess what? No redo button. Summon again asked for 3000 more SP. Here's my furious email to FAILteam.

■ Player ID (required)
■ Player Name (required)
■ Date & Time When Issue Occurred (required) 7/2(Tues.) 7:11 a.m.
■ Inquiry Details
Ok. I'm getting really upset with ATeam's antics. I just bought the 4400 SP pack for 34.99$. On the front page it says second-chance dark summon pack available until 7/8. Here's screen shot.

So since event progs are no longer tradeable, I decided to take my chances. First 11 Pack? No prog. So I decide to try to redo as advertised. But there there is no redo!!!! Hitting summon again asks me for 3000 more SP!! I've spent a lot of money on your game and put up with many of the extremely poor decisions such as trade tickets, no personal trades, gifting limit, not being allowed to search trades by a monster you have that someone else wants as buyout. But this WILL be refunded/canceled on my credit card if ATeam does no quickly and firmly resolve this issue with a response other than some cookie-cutter generic non-committal "not our problem" answer as has become typical from your customer "service". This is false advertising or the code for summon redo has not been updated.

My resolution:
Remove my summoned monsters and refund the soul points. Address the issue with second-chance summons. If this is not met, I will cancel the charge and file a formal complaint with iTunes.

Thanks in advance for your expedited response
■ Game Items Involved (Item/Monster Name etc.)


Sent from my iPhone

Maverick1986

Posts : 104
Join date : 2013-05-18

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Post by Maverick1986 Tue Jul 02, 2013 10:44 am

For clarity... I'm not upset that I got crap. Not happy, but my issue is it didn't work as advertised. Anyone else have this issue

Maverick1986

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Post by ryesteve Tue Jul 02, 2013 12:18 pm

Clan mate had the same problem. They might actually have to address this one...

ryesteve

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Post by Maverick1986 Tue Jul 02, 2013 12:58 pm

I'm not sure if its just me, but I'm pretty sure I also saw a "guaranteed event prog". That quickly disappeared too

Maverick1986

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Post by Jewelguy Wed Jul 03, 2013 5:05 am

Maverick1986 wrote:I'm not sure if its just me, but I'm pretty sure I also saw a "guaranteed event prog". That quickly disappeared too


The "Guaranteed Event Prog" ended & Second Chance took its place.


Btw, Ateam has fixed & remedied the problem.
Jewelguy
Jewelguy

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Post by Maverick1986 Wed Jul 03, 2013 5:15 am

So I got the second chance 11 pack reimbursed. I use it, want to redo. I see redo button this time! Guess what? It redoes summon pack, but does not not resummon. Instead, it just shuffled the monsters from the previous summon. And redo button stays! So I hit redo again. Thinking maybe a glitch. But... All it does it shuffle the monsters. BS

Maverick1986

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Post by TigerStrike Wed Jul 03, 2013 1:07 pm

A-Team needs to hire some QA testers and fire some managers.  Maybe this will help fix some of their problems.

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