Game won't work after new update.

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Game won't work after new update.

Post by TightBike on Tue Apr 24, 2012 2:18 pm

I just downloaded the update and installed it. After i installed the update the game will open for about 2 seconds then immediately close. I tried deleting and redownloading the app, but still had the same problem.

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Re: Game won't work after new update.

Post by Jabjibbin on Tue Apr 24, 2012 2:37 pm

Seems like this is ipod touch issue amigo...
Im having it also

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Re: Game won't work after new update.

Post by JinkoNeko on Tue Apr 24, 2012 2:45 pm

Is it crashing while updating files. Happens to my ipad all the time. If thats the issue keep restarting and letting it download bit by bit as it crashes and it will eventually hit 100% download and let u play. If thats not the issue then i dunno

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Re: Game won't work after new update.

Post by Br4dford on Tue Apr 24, 2012 3:14 pm

I also have this problem on iphone 4s. Downloaded the patch this morning from app store. Then, opened the game and it finished downloading all the files. Since it finished i have been getting unknown error after clicking on the start screen. Does anyone know how so submit a ticket or error report to ateam i have been looking all morning. And they better give me my 6 dark summons i was so close to getting in battle event.
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Re: Game won't work after new update.

Post by JinkoNeko on Tue Apr 24, 2012 3:26 pm

Got any screenshots of your problem? also info+iphone+dsummoner@support.a-tm.co.jp via mdhenry.maildealer.jp is their email. Good luck.

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Re: Game won't work after new update.

Post by Br4dford on Tue Apr 24, 2012 4:12 pm

I dont know how to take an ss with out another camera. But the uploader comes up at which point a iphone pop up message appears saying unknow error then an okay button.
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Re: Game won't work after new update.

Post by Gangel on Tue Apr 24, 2012 4:15 pm

Same Problem here, but only at my iphone 3g, not at ipod touch 4g.
2 sec loading screen then its crashing.

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Re: Game won't work after new update.

Post by JinkoNeko on Tue Apr 24, 2012 4:32 pm

You can take screenshots on idevices by holding down the sleep and home button quickly and letting go at the same time. Is the game client trying to download files as you hit the start button which then crashes?

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Re: Game won't work after new update.

Post by Br4dford on Tue Apr 24, 2012 5:06 pm

http://i40.servimg.com/u/f40/17/00/39/24/unknow11.jpg
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Re: Game won't work after new update.

Post by Br4dford on Tue Apr 24, 2012 5:07 pm

looking at the picture it shows that they havent downloaded, but i know for certain that they downloaded prior to the game shutting off.
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Re: Game won't work after new update.

Post by Br4dford on Tue Apr 24, 2012 5:19 pm

The letter I sent to DS support, will keep updating as I hear more from them.


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iphone 4s iOS 5.1

Support ateam,

I updated Dark Summoner this morning from the app store. I downloaded the new update and my icon went to the new sphinx icon. I then entered the app and a new pop up window started after the movie clip. The files finished downloading and the game exited. I reopened the app and the movie played, and I pushed the start button. After pushing the start button the file downloader popped back up and then i immediately recieved a unknown error message. Clicking okay on the pop up caused the game to close. I closed the game on the bottom menu (double pushing the action button), restarted my iphone, and reinstalled the app all to similar results. Please fix this issues as I am so close to getting the next items from the battle event (3 dark summons from total battles and 3 dark summons from winning). I have also included a ss from the phone.

Thanks in advance,
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Re: Game won't work after new update.

Post by Jabjibbin on Tue Apr 24, 2012 5:26 pm

Mines not trying to update anything, i hit the icon, the screen goes black, i get a small red loading icon for about 5 seconds, then it crashes.

Total BS

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Re: Game won't work after new update.

Post by jay on Tue Apr 24, 2012 5:46 pm

I had that happen with an earlier update..

I noticed that each time it completed a file load (top bar), the bottom bar would move a notch and the app would crash. But then if I re-ran it, it would load the NEXT file. After about 8 restarts of the app, I had all the files and everything worked fine.

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Re: Game won't work after new update.

Post by Br4dford on Tue Apr 24, 2012 5:49 pm

i have restarted at least 2 dozen times today still no change on the bars.

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Re: Game won't work after new update.

Post by Vorpal on Tue Apr 24, 2012 6:28 pm

My account reset, I'm hoping to get it back by emailing Ateam, or by restoring my phone to a backup from a day before it happened (I'm doing that now)

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Re: Game won't work after new update.

Post by JinkoNeko on Tue Apr 24, 2012 6:56 pm

Yes i've never seen that error message, though I always have crashes updating when I'm on ipad. It would always crash as it completes a file and i'd have to repeat until it gets all files. And have you tried to delete the game and reinstall? Though I don't quite recommmend it I was just wondering, since you could end up with your account reset if you lose your data like vorpal did. I'd suggest everyone with this problem mass email spam ateam right now. That's about the only way to get anything done.

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DS won't start after update on iPhone 3GS

Post by Bealzabub on Wed Apr 25, 2012 2:24 am

The problem is anyone with a 3G iPhone is screwed because they cannot update to the required OS that the update made mandatory thanks to the dumbshits at Ateam. Ya I'm screwed aswell. Not a good move on Ateams part losing ons of players when DS worked just fine before the update.

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Re: Game won't work after new update.

Post by JinkoNeko on Wed Apr 25, 2012 2:42 am

Wow wtf they really did that??? .... That's prob the worst decision yet they've made... to restrict the gamers to devices is a big no no for good games...

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Re: Game won't work after new update.

Post by Zovis on Wed Apr 25, 2012 2:59 am

Now on the app info

"Compatible with iPhone, Ipod touch (iOS version 4.3.5 or later)"

So it's not just iPhone 3Gs, iPod Touch 2nd gen users won't be able to play as well, and maybe other devices I don't know. Well this game has taken too much of my time anyway. Maybe its a blessing in disguise. Razz

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Re: Game won't work after new update.

Post by Onds on Wed Apr 25, 2012 3:15 am

Zovis wrote:Now on the app info

"Compatible with iPhone, Ipod touch (iOS version 4.3.5 or later)"

So it's not just iPhone 3Gs, iPod Touch 2nd gen users won't be able to play as well, and maybe other devices I don't know. Well this game has taken too much of my time anyway. Maybe its a blessing in disguise. Razz
I'm on iphone 3gs. Runs just fine. iOS 5.1.

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Re: Game won't work after new update.

Post by Drag0n on Wed Apr 25, 2012 3:51 am

its down for 3 hours at the moment due to them including the new programming for the update

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Re: Game won't work after new update.

Post by JackSpectrum on Wed Apr 25, 2012 8:20 am

Onds wrote:
Zovis wrote:Now on the app info

"Compatible with iPhone, Ipod touch (iOS version 4.3.5 or later)"

So it's not just iPhone 3Gs, iPod Touch 2nd gen users won't be able to play as well, and maybe other devices I don't know. Well this game has taken too much of my time anyway. Maybe its a blessing in disguise. Razz
I'm on iphone 3gs. Runs just fine. iOS 5.1.

Same. 3GS is working for me

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Re: Game won't work after new update.

Post by Br4dford on Wed Apr 25, 2012 10:26 am

so my reply from the ateam support center after the automated reply of course.

Hello,

Thank you for contacting us about this matter. We will forward the details to the development team for them to look into. We will try to correct all issues we find with the game as soon as we can.

Kind regards,
Ateam Support

So not only am I missing what appears to be a crappy event all of my cash gifts and summons that I hadnt gottten out of my gift box are working on timing out Sad

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Re: Game won't work after new update.

Post by Br4dford on Wed Apr 25, 2012 10:54 am

I tried un-installing and then reinstalling with a power off inbetween and it seems to have worked. I downloaded the files again and am in the game now. No account loss or anything else (besides the 6 dark summons i missed from battle even 670 wins and 1350 battles Sad ).

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Having the Same problem on old school iphone.. lame

Post by randemonium on Wed Apr 25, 2012 1:17 pm

I'm guessing it just can't handle the new data. Maybe too much being loaded into RAM? confused
And yeah...was just about to finish my Bingo Board.

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Re: Game won't work after new update.

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